Responsible Gaming

Promoting responsible gaming

At Goodwill Gaming Enterprises Limited t/a Lucky Play (“Lucky Play” or “we”), we want all of our customers to enjoy gaming as a planned and budgeted entertainment option – like an evening out for dinner, or going to the movies, theater, or a sporting event. However, as with many other things in life, it is possible to game too much, and moderation will be key.

We encourage our customers to never game when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gaming is unlawful, or when trying to make up for prior gaming losses. Excessive use of alcohol when gaming can also be risky, as it can affect a person’s judgment, and interfere with his/her ability to adhere to predetermined limits.

Preventing underage gaming

Our betting and gaming services (the “Services”) are strictly for persons eighteen (18) years and over. It is unlawful, and a breach of our Terms and Conditions for anyone under the age of eighteen (18) years to register an account with Lucky Play or participate in the Services.

As we endeavour to prevent underage gaming, we will perform all necessary manual and an electronic verification, to validate the age and identity of all customers during the account opening process. Additionally, we will utilise a variety of tools to actively monitor our System to check whether accounts are being held by persons who are underage and may suspend or terminate any customer’s account which we reasonably believe is being used by a person who is underage.

While it may be out of our control to prevent minors from seeing or hearing our advertising in mainstream media streams, our advertising is never directed at minors.

We reserve the right to ask for age verification information from any customer at any time, and to suspend a customer’s account until satisfactory information is provided for verification.

Unfortunately, no system is perfect, but accountability is key. We encourage anyone who is aware of or has reasonable grounds to believe that a holder of a Lucky Play account is underage to notify our customer service team. This report will be kept in the strictest of confidence and, if the account holder is unable or unwilling to verify his/her age, the account may be suspended until such verification is provided or may be closed.

If you use our Services on a computer or other device, which is accessible by a minor, please consider installing parental control software, or other “lock” features, to prevent access to the Services.

Setting limits

It is important, when gaming, to do so for fun, and not to earn or augment a stream of income. Casual gaming, with affordable wagers can be a harmless, enjoyable pastime. Responsible gamers understand however, that gaming entails risk, and this is why gaming responsibly will necessarily entail setting predetermined, acceptable limits.

In setting limits, it is essential that your limit be an amount that you can afford to lose, without adverse repercussions. Limits will differ from person to person, according to their financial situations and responsibilities. Once a limit is set, we encourage our customers to adhere to that limit. A customer can establish his/her own limits by developing personal guidelines to determine whether, when, and how much to game.

A customer can set the following limits on his/her account:

• Account Limit (by choosing a designated tier of account during the account opening process)
• Wager limit
• Deposit limit
• Loss limit

A customer wishing to set, or alter any of the above limits, may do so by submitting a request in writing to Lucky Play’s customer service team. Lucky Play will use all reasonable effort to confirm to the customer, within twenty-four (24) hours of receiving a request in writing, that a limit has been set or altered.

Self-exclusion and self-imposed limits

If, at any stage, a customer becomes concerned about his/her gaming, Luck Play has put the facilities in place for an application to be made for self-exclusion or to set self-imposed limits. For more information, please ask us about our Self- Exclusion and Self-Imposed Limits Policy.

When might gaming be a problem?

There are a number of signs that gaming is or is becoming a problem. It is important for customers to do a self-assessment by asking themselves some of the following questions. Peer assessment, utilising the same questions below, can also prove useful to help to identify potential signs of a gaming problem. While the following questions are not a diagnostic, psychological, or medical assessment, and should not be used in this manner, they can help the evaluation process:

• Does gaming interfere with time dedicated for work or other responsibilities?
• Is gaming affecting your work or home life negatively?
• Have you ever felt remorse after gaming?
• Is gaming affecting your reputation?
• Do you ever game to earn money or augment streams of income?
• Does gaming decrease your ambition or efficiency?
• Are you using funds which are designated for non-gaming activities or responsibilities for gaming?
• Do you continue to game after losing in an attempt to recoup what was lost?
• After a win, do you have a strong urge to continue gaming in order to win more?
• Have you every gamed until you had no money left?
• Does gaming cause anxiety, worry or disrupt your ability to sleep?
• Have you ever borrowed money to fund your gaming?
• Have you ever committed or considered committing an unlawful act to finance your gaming?
• Have you ever considered self-harm as a result of your gaming?

If you think you, or someone you care about may have a gaming problem, it is important for you to contact, or encourage your loved one to contact the appropriate counselling/ mental health services. If you need help, seek help.

For assistance regarding responsible gaming, or anything else, please do not hesitate to contact us at info@luckyplay.com

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