Privacy and Data Protection Policy

1. Introduction

Our privacy and data protection policy (the “Policy”) describes how we collect, store and use the information provided to us by our customers. This page is used to inform visitors to our website,, of the policy and how we treat with our customers’ personal data.

It is important that you understand what information we gather and store, and how we use this information. It is also important that you understand your rights in relation to the information we collect, store and use.

Your use of our betting and or gaming services (the “Services”) constitutes acceptance of the policy.

Key terms

“Data controller” means any—

  1. person or
  2. public authority,
  3. who, either alone or jointly or in common with other persons determines the purposes for which and the manner in which any personal data are, or are to be, processed, and where personal data are processed only for purposes for which they are required under any enactment to be processed, the person on whom the obligation to process the personal data is imposed by or under that enactment is for the purposes of this Act a data controller.

    “Data subject” means a named or otherwise identifiable individual who is the subject of personal data, and in determining whether an individual is identifiable account shall be taken of all means used or reasonably likely to be used by the data controller or any other person to identify the individual, such as reference to an identification number or other identifying characteristics (whether physical, social or otherwise) which are reasonably likely to lead to the identification of the individual.

    “Minor” in relation to an individual means an individual under the age of eighteen years

    “Personal data”—

    means information (however stored) relating to—

    (a) a living individual or

    (b) an individual who has been deceased for less than thirty years, who can be identified from that information alone or from that information and other information in the possession of, or likely to come into the possession of, the data controller and includes any expression of opinion about that individual and any indication of the intentions of the data controller or any other person in respect of that individual.

3. Records and identification of users

In order to exclude minors from our Services, and for greater protection against manipulation of bets, fraud, cheating or money laundering, as well as to verify the payouts, it is required that the users complete a player account opening form, with the information requested therein, which may request personal data. Once the user has completed the form, and we have collected that information, for the purposes of the policy, we have become the data controller and the user has become a data subject.

4. Use of information

4.1 As stated above, during the registration process, we will ask for your personal information, which may include Personal Data. By accepting our term and conditions, you consent to us verifying the accuracy of this information. These checks will be done only to confirm your identity. All information provided by you will be treated securely and strictly in accordance with relevant data protection laws.

4.2 For a better experience while using our Services, we may require you to provide us with certain Personal Data, including but not limited to, your name, phone number, email, tax registration number (TRN), address and social media handles. The information that we collect will be used to identify and contact you.

5. Security of personal data

Lucky play has implemented an information security programme that contains administrative, technical and physical controls that are designed to reasonably safeguard our customer’s Personal Data. We also use industry-standard encryption technology to secure our clients Personal Data and financial data.

6. Accessing and changing personal data and account permissions

6.1 keeping your personal data current helps ensure that we and our affiliates, provide you with the offers that are most relevant to you. we recommend that you access your account periodically, to ensure that the information we have for you is correct.

6.2 you can update your personal data on record with us, or your account permissions, at any time, by using the appropriate update function on our system or by telephoning us or emailing us..

6.3 we will retain your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. if you wish to cancel your account or request that we no longer use your personal data, you may contact us to advise us of same. we will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

7.Rights of a data subject

our customers, as data subjects will have certain rights under the relevant data protection legislation, including but not limited to, the right to be informed, by us, of the personal data we have collected for a particular customer, the purpose for which the personal data are being processed, and to whom the personal data are, or may disclosed. you will also have the right to request that we, in reasonable circumstances, cease processing of your personal data, or, that we do not begin processing. you may also request that we rectify any inaccuracies in any personal data.

8. Disclosure of personal data

While all personal data provided by you will be treated securely, in accordance with relevant data protection laws, we may be required to disclose your dersonal data. This disclosure may be required in the interest of national security, for the prevention detection or investigation of crime, for the apprehension or prosecution of offenders, or for the assessment or collection of any tax or duty or of any imposition of a similar nature.

9. Miscellaneous

      9.1 - Log Data

      Whenever you visit our website to access our Services, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

      9.2 - Cookie Policy

      Cookies are files with small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the websites that you visit, and are stored on your computer’s hard drive.

      Our website uses cookies to collection information and to improve our Services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

      9.3 - Service Providers

      We may employ third-party companies and individuals for the following reasons:

      • To facilitate our website;
      • To provide our website on our behalf;
      • To perform website-related services; or
      • To assist us in analysing how our website is used.

      Please note that these third parties may have access to your Personal Data in order to perform the tasks assigned to them on our behalf. They are however, obligated not to disclose or use this personal Data for any other purpose.

      9.4 - Links to Other Sites

      Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes To This Policy

We may update the policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy and data protection policy on this page. Any changes will be immediately applicable, after they are posted on this page.


Contact Us

Goodwill Gaming Enterprises Limited
t/a Lucky Play,
19 Trinidad Terrace,
Kingston 5,Jamaica W.I.

To speak to our customer care team
Call: 876.618.LUCK (5825)
Toll Free: 1-888-429-LUCK (5825)

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